Delivery & Returns

 

We offer FREE DELIVERY on all orders in Australia

We have a 14 DAY RETURNS REFUND POLICY

This is for unopened and unused products. NOTE Postage is at buyers expense 

We will refund the amount once we have received the item and notify you once refund has been made. 

Any items that are deemed damaged or faulty will be replaced only as per manufacture warranty  

CHANGE OF MIND

If product is no longer wanted after 7 days, we will issue a store credit valid for 30 days. We will not REFUND for CHANGE OF MIND

Please email us at it@atsihairsupplies.com.au  detailing your reasons for return or replacement. If product has been damaged in transit please supply image for insurance purposes. We will reply to your email advising your next step.

 

RETURN ADDRESS

 2/11 Ada Ave, Brookvale NSW 2100, Brookvale, NSW, 2100, Australia.

For ELECTRICALS ; Please see your manufactures warranty as they vary from company to company. Please retain your proof purchase receipt as no replacements will be issued without it

If you can not produce this it will void any warranty

To be eligible for a refund within 14 days, your item must be returned unused, unopened and in the same condition that you received it.

It must also be in the original packaging undamaged. 

Please do not send your purchase back to the manufacturer.

 

REFUNDS 

Once your purchase is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the outcome and advise the next step

Once approved then your refund will be processed.

A credit will be applied to your credit card or original method of payment, within 3-5 business days after decision made

Late or missing refunds 

If you haven’t received a refund within the specified days please contact your financial institution prior to contacting us.

 

SHIPPING

All orders are delivered within Australia FREE

Please NOTE you will be responsible for shipping costs for any returning item or items.  Shipping costs are non-refundable.

We only refund the cost of the item only

Please be patient with DELIVERY. Our commitment to you is that we ship same day or next day of your order 

Due to COVID, Couriers and Australia Post we have no control once it leaves our premises so please be kind

We strongly advice for any item being returned to us over $75 using parcel tracking or insurance as no refund or credit will be given for no proof of item being sent

We do not ship Internationally.

 

WARRANTIES

All our Electricals are genuine and come with the manufacturer’s warranty. Every product has a different warranty period so please ensure your personally record your purchase date and keep receipt 

 

Any further inquiries or questions relating to the above please email us at it@atsihairsupplies.com.au.

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